Terms of service

Welcome to eleganszone.com (the “Site”). By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Definitions
“Company” refers to Elegans Zone.
“Client” refers to any individual or entity that engages the services of the Company.
“Services” refers to the cleaning services provided by the Company.                          
2. Services Offered
Elegans Zone provides a variety of cleaning services, including but not limited to:

Post-construction cleaning
Residential cleaning
Commercial cleaning
Deep cleaning
Move-in/move-out cleaning
Specialized cleaning services (e.g., carpet cleaning, window washing)                         
3. Booking and Payment
All services must be booked in advance through our website or by contacting our office.
Payment is due upon completion of the service unless otherwise agreed upon.
Accepted payment methods include credit cards, debit cards, and electronic transfers.
Prices for services are subject to change based on the scope of work and any additional requests made by the Client.         
4. Cancellation and Rescheduling
Clients may cancel or reschedule their appointment up to 24 hours in advance without penalty.
Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of 50% of the total service cost.
The Company reserves the right to cancel or reschedule services due to unforeseen circumstances, including but not limited to severe weather or illness.                            
5. Client Responsibilities
Clients must provide access to the premises at the scheduled time.
It is the Client’s responsibility to inform the Company of any specific cleaning requirements or areas that require special attention.
The Client must ensure that pets are secured and that the cleaning area is safe for our staff to work.
Clients should secure valuable items and fragile possessions prior to the cleaning service.                                                                  
6. Service Limitations
The Company reserves the right to refuse service for certain items or surfaces that may pose a risk of damage or injury.
Services do not include moving heavy furniture unless previously arranged.            
7. Employee Conduct
Company employees are expected to conduct themselves professionally and respectfully while on the Client's premises.
Employees will maintain confidentiality regarding any information or materials encountered during cleaning.                      
8. Health and Safety
The Company adheres to all health and safety regulations. Clients are encouraged to inform the Company of any hazardous materials present on the premises.               
9. Liability
The Company is insured and takes all necessary precautions to ensure the safety of your property. However, the Company is not liable for any damages that occur during the cleaning process unless caused by gross negligence or willful misconduct.
The Company is not responsible for any pre-existing conditions or damages that may be exacerbated during cleaning.                       
10. Satisfaction Guarantee
Elegans Zone strives for complete client satisfaction. If you are not satisfied with the service provided, please contact us within 24 hours, and we will address your concerns by re-cleaning the unsatisfactory areas at no additional cost.                          
11. Privacy Policy
The Company is committed to protecting your privacy. Personal information collected during the booking process will be used solely for service delivery and will not be shared with third parties without your consent.
Clients have the right to request access to their personal information and to request corrections if necessary.                              
12. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of Elegans Zone and is protected by copyright and other intellectual property laws. Unauthorized use of any content is prohibited.                                                  
13. Changes to Terms
The Company reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.                 
14. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms will be resolved in the courts of Ontario.                                                    
15. Limitation of Liability
In no event shall the Company be liable for any indirect, incidental, or consequential damages arising from the use of our services, even if advised of the possibility of such damages.                                             
16. Force Majeure
The Company shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure results from any cause beyond the Company’s reasonable control, including but not limited to, mechanical, electronic, or communications failure or degradation.              
17. Feedback and Complaints
Clients are encouraged to provide feedback regarding our services. Complaints should be directed to our customer service team via email or phone.                                      
18. Dispute Resolution
Any disputes arising out of or relating to these Terms and Conditions shall be resolved through mediation. If mediation fails, the dispute will be settled by arbitration in accordance with the laws of Ontario.                                                            
19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will still be valid and enforceable.                
20. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the services and supersede all prior agreements and understandings.                                         
21. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us